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Return Policy

If you need to return or exchange an item, please call 1-540-587-8888 (customer service) for a Return Authorization. We will accept returns within 30 days of delivery. All merchandise must be in new condition. Please follow the return check list to ensure that no shipping damage will occur. (Some Restrictions Apply)

Shipping and Ordering infomation.

All orders are processed upon receipt. Actual shipping time is contingent upon availability of merchandise and credit verification. Most orders are shipped within 2 business days of receiving your order. No orders are processed or shipped on Saturdays or Sundays. In the event of a delay, every effort will be made to contact you by E-mail. If the delay is due to backorder, you will receive notice by phone or e-mail and be given the choice for your product to remain on backorder, or to cancel your order. A signature is required on all shipped orders (there must be someone to sign for the package or you may pick it up from your local UPS office). For more information please contact us. All orders will only be ship by UPS or FedEX. For correct shipping charges on ground or air shipments, please call. Unless specified, all orders in the domestic U.S. are shipped UPS ground or FedEX.

Questions About Your Order?

Please note, we do take phone orders, if you do not want to give out your credit card number thru the internet (secure server), call us with your credit card number and we can process your order over the phone. Call us Monday – Friday 10:00~5:00 EST 1-540-587-8888.

Cancel An Order

To cancel an item on back order, contact our customer service department by email or call the number above. Please include your Invoice Number within the message. If the order cannot be canceled you will be notified. You can also check you order status.

Return for Refund

Credit amount will be calculated as follows:

TIRES: Credit less all freight charges incurred.
WHEELS: Credit less all freight charges incurred. Wheels cannot have had tires mounted; please test fit wheels prior to mounting tires. NO REFUND ON MOUNTED WHEELS. NO EXCEPTIONS.
WHEEL & TIRE PACKAGE: Credit less $60 labor charge for dismount and less all freight charges incurred.

SPECIAL ORDER ITEMS: Special order items are not returnable. Blowout and Special pricing items are sold in “AS IS” Condition and are not returnable.

Orders shipped via Federal Express will be charged freight both ways on refused shipments. Credits will be issued to the credit card used to process the order. All items must be in “as-new” condition, in original packaging and, with all warranty cards, manuals and accessories. Any discrepancies could result in a delay or partial forfeiture of your credit. All non-defective returns for credit or exchange are subject to a 20% of restocking fee, and must be completed within 30 days of the invoice date.

Shipping and Damage Claims

If your shipment has arrived damaged, please contact your local UPS customer service within 2 business days of receipt to report the damage. Save all packaging material for UPS inspection. UPS will inspect and pick up the damaged merchandise to return to EWheel Network. Merchandise must be completely repackaged in the original packing for return. Please call EWheel Network customer service to report the damage and schedule a reshipment.

Manufacturers Warranties

One Year manufacturer warranty only, on all factory (Original Equipment) chrome plated wheels. No Exceptions. Merchandise covered by a manufacturer’s warranty is sold with the warranty by the manufacturer extended to the purchaser. We will be happy to assist in obtaining fulfillment of a manufacturer’s warranty. Other than applicable manufacturers’ warranties, there are no warranties, express or implied, including any warranty of merchantability or fitness for a particular purpose. Thus EWheel Network Reserves the right to refuse any handling of claims.

Return Check List

  • TIRES ONLY – Call Customer Service at 1-540-587-8888 for a Return Authorization. Original strapping should be completely intact. If not, ship tires individually do not tape together. Each tire even when strapped to another tire should be clearly labeled with your return address and EWheel Networks address. Packing slip with Return Authorization Number should be taped securely on tire.
  • WHEELS ONLY – Call Customer Service at 1-540-587-8888 for a Return Authorization and packaging instructions. Review Packaging Instructions
  • TIRE AND WHEEL PACKAGES – Call Customer Service at 1-540-587-8888 for a Return Authorization and packaging instructions. Review Packaging Instructions. Your comments are important. Please tell us why you are returning the merchandise.